What it costs you today
In an 800-user organization with SharePoint and OneDrive as the primary repository, "I deleted a file by mistake, can you restore it?" tickets represent between 12% and 18% of total helpdesk volume, with an average resolution time of 18 minutes per ticket and a 4-hour SLA. The friction for the user is high: they have to open a ticket, wait for a technician, explain which file, justify urgency. The opportunity cost measured in helpdesk person-hours rounds 240 hours/month, enough for two junior analysts. In addition, in many cases the technician restores the wrong file because search by name is ambiguous, multiplying frustration. The typical self-service audit question is "can the end user recover their own data without IT?" and the answer is usually "no, it depends on the helpdesk." "If someone deletes my file, I know I will lose the day" is the user resignation. How many helpdesk person-hours go to tasks the user could do alone?
What changes when you have it
On day one the power user opens the WinForms or HTML mini-app, types their email, the file name (with autocomplete), the date range, and sees the matches with preview; they tick the ones they want to restore and confirm. The tool calls Microsoft Graph, walks the OneDrive and SharePoint recycle bins, restores the selected items and shows the result on screen. The owner of the process is the helpdesk, which sees the ticket queue drop from 240 to 60 hours/month; the owner of the UX is the end user, who recovers autonomy. The visible output is the app installed in Teams or the self-service portal, plus the restore log for audit. A public entity with 3,000 users cut restore tickets by 78% and reduced average recovery time from 4 hours to 6 minutes. The investment pays back in under 3 months, factoring the helpdesk hours freed.
Minimal UI: email input + file name + date range
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